Refund policy
Last Updated: June 23, 2026
Thank you for shopping at Royal Paw. We are committed to providing high-quality products and excellent customer service. Please review our Return & Refund Policy carefully before making a purchase.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase or order confirmation is required.
Items returned without prior approval may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Used pet products
Grooming products that have been opened or used
Personalized or customized items
Clearance or final sale items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To process your claim, please provide:
Your order number
Clear photos of the item
Photos of the packaging
We will review your request and arrange a replacement or refund if approved.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable unless the return is due to our error or a defective product.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
Once an order has been processed or shipped, it cannot be canceled.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service when returning items.
Late or Missing Refunds
If you have not received your refund:
Check your bank account.
Contact your credit card provider.
Contact your bank as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Contact Us
If you have any questions regarding this policy, please contact our customer support team.
Email: iroyalpaw@gmail.com
Thank you for choosing Royal Paw.
Royal Paw
Where Every Dog Is Treated Like Royalty.